Frequently Asked Questions

• Q: What is my Partner ID?
  Ans: Partner ID is your unique registration number on NIIT systems. Partner ID is provided to you by NIIT team at the time of onboaring. Partner ID is also present on the top right corner of the Purchase Order issued to you by NIIT. Partner Id is also referred to as "Vendor Reference No" or "SAP Id".
• Q: What is my Purchase Order ID?
  Ans: Purchase Order ID against which you are submitting invoice. Your Purchase Order ID is in the following format “GSK-XX-YYYY-ZZZZ” and is present in the Purchase Order issued to you by NIIT.
• Q: How many invoices can I submit at a time?
  Ans: Only one invoice can be submitted at a time.
• Q: How do I check the status of my invoice?
  Ans: You can check the status of your invoice by clicking on the link here - http://pod.niit-mts.com/check-invoice-status
  Please note that Invoice Status can be checked only for those invoices which are submitted through the Partner Portal.
• Q: How do I know if the invoice has been successfully processed by NIIT?
  Ans: When the invoice has been successfully processed by NIIT team, the status of your invoice changes to "Reviewed & Accepted by NIIT". If at any stage your invoice is rejected, a notification will be sent out to you through e-mail.
• Q: How can I see the status of my other invoices which were submitted earlier over email with gsk_learningvendormanagement@niit.com?
  Ans: You can check the status of only such invoices that you have submitted via this portal. Any invoice which was sent earlier over email is not available under portal unless it is paid.
• Q: What are the checks that I need to do in order to ensure timely processing of my invoice?
  Ans: A detailed checklist is available online at the following location http://pod.niit-mts.com/invoice-checklist. It is recommended that you validate each invoice & Proof of Delivery against this checklist before submitting.
• Q: Can I submit an invoice whose value exceeds the issued PO value?
  Ans: No. The Partner Portal will not allow you to submit an invoice which exceeds the issued PO value.
• Q: What is the difference between Invoice Submitted Date and Partner Invoice Date?
  

  Ans:	Invoice Submitted Date is the date when the invoice is submitted by partners with NIIT. Partner Invoice Date is the date which is mentioned on the invoice copy as Invoice Date i.e. date invoice is raised by partner.

• Q: How can I update the contact records with NIIT?
  Ans: You may share the updated contact details under your company letter-head at gsk_learningvendormanagement@niit.com. This will take 48-72 hours to get updated on systems.
• Q: Will updating my records on Partner Portal update my original contact details shared with NIIT?
  Ans: No, this will not override the primary contact details. This is allowed to update the contact details so that the person submitting the invoice can get the notification mails as there might be a possibility that the primary contact person may be different than the person submitting the invoice.
• Q: Can I leave Applicable tax amount blank?
  Ans: If tax is shown as a part of the quotation and your invoice copy has the tax amount, then you are required to enter the appropriate amount under Applicable tax amount field.
• Q: Can I upload excel (any file type other than PDF) for Proof of Delivery?
  Ans: Yes, for Proof of Delivery it can be any document type i.e. (PDF/Excel/Word/Cerificate/GSK Requestor email)
• Q: Can I upload excel (any file type other than PDF) for Invoice Copy?
  Ans: No, as for Invoice copy it has to be a PDF invoice copy only.
• Q: Whom should I connect with if I have any issue while submitting the invoices or checking the status of my submitted invoices?
  Ans: You can send an email to "gsk_learningvendormanagement@niit.com". Please use following text in Subject line to enable faster processing "NIIT Partner Portal – Query". Alternatively you can click on "Write to us" link present on Partner Portal.